Across banking, biotechnology, and recruitment, the authors reveal how experts respond when AI produces decisions they cannot overturn but must still present to clients. The paper identifies four explaining practices (masking, showcasing, enhancing, and calibrating) and shows how client recognition of expertise and opportunities for learning shape whether expert authority is reinforced or eroded.
Authors & affiliations:
- Anne-Sophie Mayer (LMU Munich)
- Elmira van den Broek (Stockholm School of Economics)
- Tomislav Karačić (London School of Economics and Political Science)
