Quality managers, HR, CSR and other organizational professionals often act at the interface between executives and occupational professionals.
This paper (based on qualitative research across 12 Italian hospitals) identifies four configurations of relational tactics and shows two distinct pathways to sustained influence: a selfless integrator route (transparent sharing + bridging work) that builds cross-domain mobility, and a selfish quasi-professional route (opaque knowledge + niche consulting) that secures a durable specialist role. The findings offer practical insight on when to emphasise sharing and coordination and when to protect specialty knowledge to shape longer-term role outcomes.
Authors & affiliations:
- Giovanni Radaelli (University of Warwick – Warwick Business School)
- Graeme Currie (University of Warwick – Warwick Business School)
- Saku Mantere (Desautels Faculty of Management, McGill University)
